It’s a Friday afternoon as I write this, and the long work week is winding down. That means I’m reflecting on the past few days—and realizing that twice this week my time was wasted by bad business email writing. Twice this week I received unclear emails and I had to spend time trying to understand the instructions and timelines and attachments, write emails in reply to get clarification, and put tasks on hold as I waited for the answers. It all added up to about an hour of my time. You might think, “Well, an hour isn’t much time,...
